Team Energy > England / Wales > About Us > Our Service Promise

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Team Energy are committed to delivering the highest standards of customer service and care.

Our promise to you is:


  • All our engineers are OFTEC registered.
  • We only fit parts from a reputable supplier and all parts have a 12 month guarantee.
  • Our engineers carry a comprehensive van stock of spares, where a part is not readily available a replacement is sourced promptly and a return visit arranged.
  • Most emergency calls are attended to within 24 hours of a call being reported (excludes Sundays).
  • We plan service intervals and keep a history of visits and parts fitted.
  • Any estimate for work will be given on request and will be free of charge.